Warranty Coverage Check
One of the big pitfalls in importing a newer car into Canada from the U.S. is the warranty coverage. Many manufacturers refuse to honor warranties on cars that have been imported from the USA. Even some of the manufacturers that do honor warranties still apply limitations to their warranty. Every manufacturer has a different policy. And it is recommended that anyone importing a car with a warranty contact the manufacturer to get the latest information on warranty coverage.
Below you will find a list of manufacturers. Run your mouse over a manufacturers name to get their Canadian Warranty centre contact info, and the latest reported warranty status.
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| Acura Audi BMW Chrysler |
Ford GM Honda Hyundai |
Infiniti KIA Lexus Mazda |
Mercedes Mitsubishi Nissan Subaru |
Suzuki Toyota Volkswagen Volvo |
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Contact Info:
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| Manufacturer Name | Contact Info | Warranty Coverage? | Notes |
| Acura | Acura 1-888-922-8729 300 Middlefield Rd, Scarborough, ON M1S 5B1 |
no | No warranty coverage. |
| Audi | Audi 1-800-822-2834 777 Bayly Street West, Ajax, ON L1S 7G7 |
yes | Will have full Canadian warranty. |
| BMW | BMW Group Canada (Incl.
MINI) 1-866-805-5853 920 Champlain Court, Whitby L1N 6K9 |
yes | Warranty coverage, but free scheduled service, standard in Canada, will not be offered. All modifications required to make cars conform to Canadian standards must be done by an authorized BMW dealer in Canada |
| Chrysler | Chrysler Canada 1-800-465-2001 1-800-387-9983 (Quebec) 3000 Temple Dr, Windsor, ON N9A 4H6 |
no | U.S. cars brought into Canada new will not be covered on either side of the border. |
| Ford | Ford Motor Company of
Canada 1-800-565-3673 The Canadian Rd, Oakville, ON L6J 5E4 |
yes | U.S. warranty of 3 years/36,000
miles bumper-to-bumper and five years/60,000 miles on powertrain will apply. |
| GM | General Motors of Canada 1-800-263-3777 (English) 1-800-263-7854 (French) 1908 Colonel Sam Drive, Oshawa, ON L1H 8P7 |
some | The owner of a new GM car imported from the U.S. must wait until the car is 6 months old before registering the warranty. |
| Honda | Honda Canada 1-888-946-6329 (Honda) 300 Middlefield Rd, Scarborough, ON M1S 5B1 |
no | No warranty coverage. |
| Hyundai | Hyundai Auto Canada 1-800-461-8242 1-800-461-5695 (Quebec) 75 Frontenac Dr, Markham, ON L3R 6H2 |
no | No warranty coverage on personally-imported new cars brought in from the U.S. |
| Infiniti | Infiniti Canada 1-800-387-0122 5290 Orbitor Drive, Mississauga, ON L4W 4Z |
yes | Warranty applies with U.S. warranty limits. Four years/60,000 miles bumper to bumper and six years/70,000 miles on the powertrain. |
| KIA | KIA Canada 1-877-542-2886 180 Foster Crescent, Mississauga, ON, L5R 4J5 |
no | No warranty coverage. |
| Lexus | Toyota Canada 1-888-869-6828 (Toyota & Lexus) 1 Toyota Place, Scarborough ON, M1H 1H9 |
yes | Will honour U.S. warranty. |
| Mazda | Mazda Canada 1-800-263-4680 55 Vogell Road, Richmond Hill, ON L4B 3K5 |
yes | Warranty applies on U.S. market cars as long as they have a valid service history and have not been written off. |
| Mercedes-Benz | Mercedes-Benz Canada 1-800-387-0100 98 Vanderhoof Ave, Toronto, ON M4G 4C9 |
some | Car must be modified to meet Canadian specs by a Mercedes-Benz Canada dealer and certified that standards are met. Mercedes-Benz Canada then issues a Letter of Compliance, and the same 4 year/80,000 km warranty as Canadian market cars. There is no corrosion warranty and no extended warranty is available. |
| Mitsubishi | Mitsubishi Motor Sales of
Canada 1-888-576-4878 2090 Matheson Blvd. E., Mississauga, ON, L4W 5P8 |
no | No warranty coverage. |
| Nissan | Nissan Canada 1-800-387-0122 5290 Orbitor Drive, Mississauga, ON L4W 4Z5 |
no | No warranty coverage in Canada. |
| Subaru | Subaru Canada 1-800-894-4212 560 Suffolk Court, Mississauga, ON L5R 4J7 |
some | The car must either be returned to the U.S. for warranty repairs, or the owner can have the car repaired by a Subaru dealer in Canada, pay for it in full, and submit the bill to Subaru U.S. for re-imbursement. |
| Suzuki | Suzuki Canada 100 E. Beaver Creek Rd, Richmond Hill, ON |
some | Suzuki Canada will provide the equivalent warranty coverage for Suzuki vehicles that originate in the U.S., but the car has to be offered in Canada (the Suzuki Forenza and Reno sold in the U.S. are not sold here, so won’t be covered). |
| Toyota | Toyota Canada 1-888-869-6828 (Toyota & Lexus) 1 Toyota Place, Scarborough ON, M1H 1H9 |
yes | Will honour U.S. warranty. |
| Volkswagen | Volkswagen of Canada 1-800-822-8987 777 Bayly Street West, Ajax, ON L1S 7G7 |
some | Will honour the warranty on 2008 U.S.-market cars, but not on 2009 model year. |
| Volvo | Volvo Cars Canada 1-800-663-8255 175 Gordon Baker Road, Toronto, ON M2H 2N7 |
yes | Warranty applies in 50 U.S. States and Canada. |
