What is a Recall Clearance Letter?

A recall clearance letter is a required document for importing a vehicle into Canada that states that your vehicle is free from safety defects that resulting from the manufacturing process. This document will be unique to the vehicle you are importing and can be obtained either from an authorized American dealership or from the manufacturer themselves. If you get the recall letter from a dealership, make sure they are in fact an authorized dealer, and also ensure that the document has the manufacturer’s logo or stamp on it, as well as the vehicle’ VIN number, as this is a requirement to complete the RIV program.

Here is a list of phone numbers you can contact to get a recall clearance letter for the major vehicle manufacturers:

Audi -Recall documentation can be obtained from head office by calling 1-800-822-2834 or RIV will accept an internal system report from a U.S. dealership on letterhead or with dealer stamp.
BMW -Recall documentation can be obtained from head office by calling 1-800-831-1117 or RIV will accept an internal system report from a U.S. dealership on letterhead or with dealer stamp.
Chrysler – Recall documentation can be obtained on the internet at www .daimlerchrysler .ca or RIV will accept a VIP printout from a dealership on letterhead or with dealer stamp.
Ford -Recall documentation can be obtained from www.ford.com; head office by calling 1-800-392-3673 or RIV will accept an OASIS or Ford Confidential printout from a dealership on letterhead or with dealer stamp.
General Motors -Recall documentation can be obtained from GM Vintage Vehicle Services by calling 1-888-467-6853.
Honda, Acura -Recall documentation can be obtained from the internet at www.honda.com. You must register with the ownerlink, and print the recall specification page or printout/letter from a U.S. dealership on letterhead or with dealer stamp.
Jaguar -Recall documentation can be obtained from www.ford.com; head office by calling 1-800-452-4827 or RIV will accept an internal system report from a dealership on letterhead or with dealer stamp.
Mazda -Recall documentation can be obtained by filling out a Recall Clearance Letter Request Document and Sending it in to Mazda. Click here for more information on Mazda Recall Clearance Letters, or click here to download the Mazda Recall Clearance letter request document.
Mercedes-Benz -Recall documentation must be obtained from head office by calling 1-800-367-6372.
Mitsubishi -Recall documentation can be obtained from head office by calling 1-800-222-0037 or RIV will accept an internal system report from a U.S. dealership on letterhead or with dealer stamp.
Nissan -Recall documentation can be obtained from head office by calling 1-800-647-7261 or RIV will accept an internal system report from a U.S. dealership on letterhead or with dealer stamp.
Toyota– Recall documentation can be obtained from head office by calling 1-800-331-4331 or RIV will accept an internal system report from a U.S. dealership on letterhead or with dealer stamp.
Volkswagen -Recall documentation can be obtained from head office by calling 1-800-822-8987 or RIV will accept an internal system report from a U.S. dealership on letterhead or with dealer stamp.
Volvo -Recall documentation can be obtained from Volvo Cars of North American head office by calling 1-800-458-1552. Volvo Cars being imported will also require a Letter of Admissibility.
Click here for a full list of Recall Clearance Letter contacts with more vehicle manufacturers!

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